Chat Overview and Messages

The Overview panel is where you can monitor your chat's performance, identify opportunities for improvement, and understand how users are interacting with it.

1. Analytics

[IMAGEM DO ANALYTICS]

The first items you will find are basic analytics on your chat's performance, which are:

1. Coverage rate

The coverage rate is a percentage that indicates how many questions the chat was able to answer based on the information from its training.

Interpretation:

💡Tip: A low rate usually means that the chat needs more data for training, either via document uploads, links, or adjustments to existing content.

Learn more about the coverage rate in our guide:

2. Views

Total number of times your chat was viewed in a specific period.

3. Messages

Total messages received by your chat within the selected period.

4. Contacts

Contacts collected through the lead capture form.

5. Clicks

Total clicks on buttons and links available in your chat during the selected period.

2. Geographic analytics

Below the main data, you will find three additional metrics that help you understand where your users come from and which content generates the most engagement.

1. Most clicked

Ranking—from highest to lowest—with the number of clicks on each link or button added to your chat.

2. Cities

Geographic distribution of views and interactions by city.

3. Countries

Geographic distribution of views and interactions by country.

Now that you understand the Overview, it's time to dive into the most important part: messages — where you can track everything that comes into your chat and make the necessary adjustments to make it smarter and smarter.

Messages

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Next to the Overview tab, you will find the Messages tab — the space where all the conversations your chat has received are gathered.

Here you can view the topics that most interest your audience and better understand how the chat is performing.

Each conversation appears in a list with:

a summary title,
the number of messages exchanged,
the coverage rate of the chat in that interaction,
and the date of the conversation.

When you click on any of them, the chat opens on the side so you can analyze the conversation and gain valuable insights about the performance of your content.

Corrections

[IMAGEM DO MENU DE CORREÇÕES]

Within the Messages tab, there is a menu with three sections: Messages, Corrections, and Archived.

In the Corrections tab, you will see all conversations in which the chat had a coverage rate of 50% or less.

These messages appear here so you can review and adjust the content, ensuring that future responses are even more accurate and reliable.

Learn more features

Congratulations! You have now completed the initial step-by-step guide to Attlas, from onboarding to Overview and Messages. From here, you are ready to explore each feature of the platform in depth.

Continue to the Features section and discover features, tips, and ways to get the most out of Attlas: