Add triggers

The Triggers tab is where you add the questions and actions that will appear in the center of your chat. Triggers act as conversation starters. They spark visitors curiosity and encourage them to interact with your chat within the first few seconds.

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Triggers types

You can create custom triggers using different types of content:

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Questions

Add questions that encourage interaction and help users discover more about you, your organization, or your content. Examples:

• Who are we?
• What products do we offer?
• How does this service work?
• Where can I find specific information?

Questions are one of the most effective ways to start conversations and guide users toward the topics that matter most. If you’re not sure which questions to add, don’t worry. Simply click the Generate Questions button and Attlas will open a window where you can choose:

• How many questions you want to generate
• Which knowledge source should be used as the basis

Within a few seconds, Attlas will automatically generate suggestions. You can then:

• Select the questions that make the most sense
• Remove the ones you don’t want to use
• Generate new suggestions if the initial results do not meet your expectations

When you’re finished, click Add and you’re done. The questions will be added immediately and can be tested in the Playground.

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External links

Add links to important pages you would like to promote. You can share:

• Company websites
• Landing pages
• Blogs
• Online stores
• Registration pages
• Portfolios

This is a great way to direct users to valuable content and important actions outside the chat.

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Spotify embed

Share your favorite songs directly within the chat. Whether you’re an artist, content creator, or simply want to recommend music to your audience, just add a Spotify link.

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YouTube videos

Promote specific videos from your channel or any content you consider valuable to your users. Ideal for:

• Tutorials
• Lessons
• Presentations
• Product launches
• Educational content

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YouTube channel

Add your channel link so users can easily explore all of your content. A great option for creators, businesses, educators, and brands that regularly publish videos.

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Google drive files

Share documents, presentations, spreadsheets, or any other files stored in Google Drive. Simply add the link to give users quick access to your content.

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Files

Make files available for download directly through triggers. Ideal for sharing:

• PDFs
• E-books
• Catalogs
• Guides
• Presentations
• Supplementary materials

A simple way to deliver important content to your audience without requiring them to leave the chat.

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Location maps

Share a location directly within your chat to help users find you more easily. Perfect for businesses, offices, stores, event venues, restaurants, or any place that users may want to visit. Simply add a map link and users will be able to view the location and get directions with a single click.

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Triggers are essential to your chat’s success because they help break the ice and make it easier for visitors to start a conversation. Think of them as the first “hello” your chat gives to new users. And if a user doesn’t want to click on any trigger, that’s perfectly fine. They can simply type their own question or message directly into the chat.

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And the result?

It’s incredible!