To add content to your chat, go to the Knowledge tab or click + Sources in the platform’s top menu.
Supported content types
Attlas allows you to add different types of content to build your chat’s knowledge base.- 📝 Text: Copy and paste any content directly into the text editor. This is ideal for FAQs, procedures, policies, instructions, documentation and any other text-based information.
- 📄 Files: Upload documents, spreadsheets, presentations and images to enrich your chat’s knowledge base. Supported formats: PDF, Word, Excel, PowerPoint, JPG, PNG, WEBP, HEIC.
- 🔗 Links: Add public website links that allow search engine indexing. Attlas will automatically extract the page content and transform it into knowledge for your chat.
- 🎙️ Audio: Upload audio files and let Attlas transcribe and convert their content into knowledge. Supported formats: MP3, WAV, OPUS.
- 🎥 Video Content: Add videos from social platforms and let Attlas transcribe and incorporate their content into your knowledge base. Supported platforms: YouTube, Instagram, TikTok, Facebook, LinkedIn, X (Twitter).
Adding YouTube and Social Media videos as knowledge sources is a feature available exclusively on the Attlas Starter and PRO plans.
Automatic training
Once you have added your content, Attlas will automatically start the training process. No additional action is required. As soon as processing is complete, the content will be available for your chat to use when generating responses.If automatic training fails, a reload button will appear. Click it to retry processing the knowledge source.
Good practices
The more relevant and organized your knowledge base is, the better your chat’s responses will be. Combine different types of content to provide richer context to Attlas and keep your sources up to date. With a well-structured knowledge base, your chat will be better equipped to answer questions with greater accuracy, depth and confidence.Best practices for using Attlas
Learn more about best practices for Attlas knowledge sources