Chat Personality - Help center

A aba Personalidade permite que você tenha mais controle sobre o comportamento do seu chat, deixando as conversas inteligentes, personalizadas e envolventes.

The Personality tab allows you to have more control over your chat's behavior, making conversations intelligent, personalized, and engaging.

💡Filling it out is optional, but it can transform your users experience.

How does the Personality tab work?

Within this tab, you will find three main sections that help shape the voice and style of your chat:

1. Custom instructions prompt

In this window, you can set specific instructions on how you want your chat to respond or interact.

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Here you can freely write what the chat should do or avoid, tailoring its behavior to your use.

You can ask it to notify users about news, talk about discount coupons, or engage in creative interactions.

2. Archetypes

Choose from different archetypes that represent distinct personalities.

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Each archetype has its own characteristics (such as the Sage, the Comedian, or the Caregiver) and directly influences the tone of voice of the responses.

Learn more about archetypes and their behavior in our guide:

3. Customize

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After choosing an archetype, you can adjust the details to make the chat even more aligned with your style:

Use of emojis: enable or disable.
Proactive chat: asks extra questions, offering additional help.
Conversation style: formal, standard, or casual.
Level of detail: concise, balanced, or detailed.
Personality: analytical, empathetic, enthusiastic, or creative.
Humor: none, subtle, or witty.

✨ Why use chat customization?

These options allow the chat to speak exactly the way you want it to:

More professional, if it's for your business.
More casual, if it's for hobbies or social networks.
More welcoming, if it's for teaching, support, or guidance.

All in a simple, intuitive, and flexible way.

Triggers

Now that your chat is perfectly configured, it's time to add triggers! They will help your chat encourage users to click buttons and start new interactions. This is an essential part of ensuring your chat performs satisfactorily!