How does the Personality tab work?
In this tab, you’ll find several options to define your chat’s voice, style, and behavior.Archetypes
Choose from a variety of archetypes that represent different personalities. Each archetype has its own unique characteristics and directly influences how the chat communicates with users. For example, some archetypes prioritize knowledge and guidance, while others focus on humor, creativity, empathy, or enthusiasm.Archetypes guide
Explore the 12 Attlas archetypes and discover how personality influences the way your chat communicates.
Advanced customization
After selecting an archetype, you can fine-tune several settings to make your chat even more aligned with your brand, project, or personal style.- Emoji usage: Choose whether the chat should use emojis during conversations.
- Proactive chat: Allows the chat to ask follow-up questions and offer additional assistance when appropriate.
Give your chat a personality
Knowledge defines what your chat knows. Personality defines how it communicates. By combining a well-structured knowledge base with a personality tailored to your audience, you can create experiences that feel more natural, consistent, and memorable. Experiment with different configurations and find the style that best represents your brand, project, or community.What’s next
The other two tabs in the Actions panel let you give your chat a purpose and let visitors reach a human when needed.Goal
Give your chat a concrete goal: answer questions, book appointments, or capture leads.
Human in the loop
Let visitors reach a real person, and get notified when they do.